Before Installation :

• Customers are required to completely clear the area where the fence will be installed, including a width of 600 mm, from plants, tree branches, debris, or any similar items before the installation begins. Please note that if the site is not prepared by the customer before installation, an additional fee of $1,000 will be added to the invoice for one day of the installation team's wage, and a new installation date will be scheduled by the company.

• All items listed on the invoice are produced and installed strictly according to the measurements specified on the invoice. By placing an order, the customer acknowledges that they have thoroughly reviewed the invoice and are confident about the specifications of the ordered products (materials, dimensions, color, etc.). It should be noted that any changes to the invoice requested by the customer will require new agreement with the company and may incur additional costs.

• All customers ordering motors for their gates are required to provide power point within a maximum distance of 2 meters from the gate. Otherwise, the customer must inform the sales representative at the time of ordering to supply a 24V motor, and wiring costs will be added. The minimum wiring cost is $149 for up to 10 meters. Additionally, any request to change the motor type from 24V to 240V or vice versa on the day of installation will not be accepted.

• If there are any underground water, gas, or electrical pipes in the area where the fence, gate, or other items are to be installed, the customer must inform the installation personnel. Failure to do so will result in the customer being held liable for any damage to these infrastructures or harm caused to the installation personnel during the excavation.

• The exact installation date will be communicated to the customer at least 24 hours in advance. However, if weather conditions delay the work, the company will arrange a new installation date in coordination with the customer.

• The installation timeline may vary from 30 to 45 days from the order date (deposit payment), depending on weather conditions and the company's schedule. This timeline may extend by up to 15 additional days in case of product complexity or if the customer needs to approve the design.

 

During Installation:

• Customers who have pets (especially dogs) are responsible for restraining and keeping their pets away from the installation area during the entire installation period. Otherwise, the installation team has the right to leave the site, and the customer will be charged a penalty of $5,000 for non-compliance with the pet containment agreement.

• Providing restroom facilities for the installation team during the installation process is the responsibility of the customer.

• The customer is required to be present at the installation site for the first 3 hours of the installation day.

 

After Installation:

• Customers are required to settle their invoice in full with the company within 48 hours of completing the installation. Please note that failure to make timely payments will result in a late fee of 1% per day added to the outstanding amount.

For example: If $5,000 remains unpaid on the customer’s invoice and they settle 10 days after the 48-hour deadline, an additional $500 penalty will be added to the remaining $5,000 on the invoice.